Terms of Service - ChatAgent

1. Acceptance of Terms

By accessing or using ChatAgent services, you agree to be bound by these terms of service and our privacy policy. If you do not agree to these terms, you may not use our services. These terms apply to all visitors, users, customers, and others who access or use the service.

2. Definitions

"ChatAgent", "we", "us", or "our": SolopreneursAI Inc, trading as ChatAgent.
"Services": the ChatAgent website, software platform, mobile applications, APIs, and any related products or services we provide.
"You" or "Customer": the individual or entity using our services, including account holders and authorized users.
"Account": the registered account created to access and use our services.
"Content": any information, data, text, images, or other materials submitted, stored, or transmitted through our services.
"WhatsApp Business API": the official WhatsApp business messaging service provided by Meta Platforms, Inc.

3. Eligibility and Accounts

To use our services, you must:

Be at least 17 years old or have the legal capacity to enter into binding contracts
Register for an account with accurate, current, and complete information
Maintain the security of your account credentials
Promptly notify us of any unauthorized use of your account
Be responsible for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these terms or that we reasonably believe were created using false or misleading information.

4. Service Description

ChatAgent provides a WhatsApp commerce platform that helps businesses:

Manage customer conversations through a shared inbox and WhatsApp Business API
Qualify leads using AI conversation flows and lead scoring
Track sales pipelines, customer activity, and team performance
Automate follow-ups, repeat orders, and customer retention workflows
Connect Meta advertising data to real revenue and conversion outcomes
Build WhatsApp storefronts and product catalogs

We are an official Meta Technology Provider. Use of WhatsApp messaging tools is subject to Meta's Business Messaging Terms, Commerce Policies, and WhatsApp Business Solution Terms, which you must comply with when using our services.

5. Subscription Plans and Payment

Subscription fees: Access to our services is provided on a subscription basis according to the pricing plan you select. Fees are charged in advance for the billing period you choose unless otherwise stated.

Add-on purchases: Additional services such as Geo Intelligence Credits, extra AI conversation credits, and additional user seats may be purchased separately. Add-on terms are described at the point of purchase and incorporated into these terms.

Billing and renewals: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your selected payment method for all fees incurred.

Refunds: Fees are generally non-refundable unless required by law or as explicitly stated in a specific offer. Any refund requests will be reviewed on a case-by-case basis.

6. Acceptable Use

You agree to use our services only for lawful business purposes. You may not:

Use the services to send spam, unsolicited messages, or prohibited content
Violate any applicable laws, regulations, or third-party rights
Interfere with or disrupt the integrity, security, or performance of our services
Attempt to gain unauthorized access to our systems or other users' accounts
Reverse engineer, copy, or create derivative works of our software without authorization
Use automated systems to scrape, mine, or extract data from our services
Upload or transmit viruses, malware, or other harmful code
Use the WhatsApp Business API in violation of Meta's terms or messaging policies

7. Data, Content, and Intellectual Property

Your content: You retain ownership of any content you submit, upload, or transmit through our services. You grant us a limited license to use, store, and process your content solely to provide and improve the services.

Our intellectual property: ChatAgent and its licensors own all rights, title, and interest in the services, including software, designs, trademarks, logos, and documentation. These terms do not grant you any right to use our trademarks or branding except as permitted in writing.

Feedback: Any feedback, suggestions, or ideas you provide to us may be used without obligation or compensation to you.

8. Confidentiality and Customer Data

We treat your business data and customer conversations as confidential. We will not use your data to compete with you or disclose it to third parties except as described in our privacy policy, as required by law, or with your consent. You are responsible for ensuring you have the right to collect and process your customers' data through our services.

9. Third-Party Services and Integrations

Our services integrate with third-party platforms such as Meta, WhatsApp Business API, Shopify, Tokopedia, Shopee, payment providers, and analytics tools. Your use of these integrations is subject to the terms and policies of the respective third parties. We are not responsible for the availability, performance, or changes made by third-party providers.

10. Service Availability and Support

We use commercially reasonable efforts to maintain the availability and performance of our services. However, we do not guarantee that the services will be uninterrupted, error-free, or available at all times. Scheduled maintenance, third-party outages, and force majeure events may affect availability. Support levels are based on your subscription plan.

11. Limitation of Liability

To the maximum extent permitted by law, ChatAgent and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or business interruption, arising out of or related to your use of the services. Our total liability for any claim arising under these terms will not exceed the amount you paid us for the services in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless ChatAgent and its affiliates from any claims, damages, losses, or expenses arising from your use of the services, your content, or your violation of these terms or applicable laws.

13. Termination

You may cancel your subscription at any time through your account settings or by contacting us. We may suspend or terminate your access to the services immediately if you violate these terms, fail to pay fees, or if we reasonably determine that your use harms our services or other users.

Upon termination, your right to use the services ends, and we may delete your account data in accordance with our data retention practices and privacy policy. Sections that by their nature should survive termination will continue to apply.

14. Changes to These Terms

We may update these terms of service from time to time. We will post changes on this page and update the effective date. Your continued use of the services after changes become effective constitutes your acceptance of the revised terms.

15. Governing Law and Disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising from these terms will be resolved in the courts located in Delaware, unless otherwise agreed in writing.

16. Contact Us

If you have questions about these terms of service:

Company: SolopreneursAI Inc (trading as ChatAgent)
Email: hello@chatagent.so
Address: 1617, 1007 N Orange St. 4th Floor, Wilmington, Delaware, New Castle, US, 19801