Privacy Policy
This privacy policy explains how ChatAgent collects, uses, and protects your personal data when you use our website, platform, mobile applications, and related services. Please read it carefully.
1. Important Information and Who We Are
Data Controller: SolopreneursAI Inc (trading as ChatAgent) is the data controller responsible for your personal data.
- Company name: SolopreneursAI Inc (trading as ChatAgent)
- Address: 1617, 1007 N Orange St. 4th Floor, Wilmington, Delaware, New Castle, US, 19801
- Business activities: WhatsApp commerce platform, AI lead qualification, sales automation, customer relationship management, and related software services
- Contact email: hello@chatagent.so
If you have questions about this privacy policy or want to exercise your privacy rights, contact us at hello@chatagent.so. We encourage you to contact us first if you have a complaint. You also have the right to lodge a complaint with your local data protection authority.
2. The Data We Collect About You
Personal data means any information that can identify you as an individual. We may collect the following types of personal data:
- Identity Data: full name, job title, company name, username, and account password
- Contact Data: address, email address, telephone numbers, and WhatsApp Business number
- Financial Data: bank account details, payment information, transaction records, and billing information
- Technical Data: IP address, browser type and version, device information, operating system, time zone, and usage analytics
- Profile Data: service preferences, customer conversation data, feedback, and survey responses
- Usage Data: information about how you use our services, including platform interaction data and WhatsApp message metadata
- Marketing and Communications Data: your preferences for receiving marketing communications and communication history
We also collect aggregated and anonymized data for statistical and service improvement purposes. This data does not directly identify individuals. We do not collect sensitive personal data such as health information, religious beliefs, political opinions, or biometric data unless specifically required and with your explicit consent.
3. How We Collect Your Personal Data
We collect data through three main methods:
- Direct interactions: when you register for our services, complete forms on our website, subscribe to newsletters, contact support, or provide feedback
- Automated technologies: through cookies, web analytics, server logs, and usage tracking on our platform and mobile applications
- Third-party sources: from Meta and WhatsApp Business API integrations, payment service providers, business directories, and authorized integration partners
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- Service delivery: to provide, operate, and maintain the ChatAgent platform, including WhatsApp messaging, lead management, and automation tools
- Account management: to create and manage your account, subscriptions, billing, and user access controls
- Customer support: to respond to inquiries, troubleshoot issues, and provide technical support
- Service improvement: to analyze usage patterns, monitor performance, and improve our platform tools
- Marketing communications: to send service updates, educational content, and promotional materials where you have consented or where we have a legitimate interest
- Security and fraud prevention: to detect, prevent, and investigate fraudulent or unauthorized activity
- Legal compliance: to comply with applicable laws, regulations, and legal processes
5. Marketing Communications
We may send you marketing communications about our platform, services, and related educational content if you have subscribed to our services, consented to receive marketing materials, or if we have a legitimate interest in marketing similar services to you.
You can unsubscribe at any time by clicking the unsubscribe link in our emails, adjusting your preferences in your account settings, or contacting us directly at hello@chatagent.so.
6. Data Sharing and Disclosure
We may share your personal data with:
- Service providers: cloud hosting, analytics, error monitoring, payment processing, and telecommunications infrastructure providers such as Meta, WhatsApp Business API providers, Supabase, and other technology partners
- Business partners: authorized resellers, integration partners, and technology partners who help deliver our services
- Legal and regulatory bodies: when required by law, court order, or to protect our rights, property, or safety
- Business transfers: potential buyers, investors, or advisors in the event of a merger, acquisition, or sale of assets
All third parties that process data on our behalf are required to implement appropriate security measures and process your data only for the purposes we authorize.
7. International Data Transfers
Some of our service providers operate outside the United States, including in countries where our technology partners maintain infrastructure. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses and other legally recognized transfer mechanisms to protect your data.
8. Data Security
We implement technical, organizational, and physical safeguards to protect your personal data, including:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security updates and patches
- Network security and firewall protection
- Staff training on data protection
- Access controls based on business need
- Incident response procedures
9. Data Retention
We retain your personal data only as long as necessary for the purposes we collected it, including:
- Account information: for the duration of your relationship plus 7 years for business records
- Financial records: up to 10 years as required by applicable tax law
- Customer communications: 3 years unless there is an ongoing business relationship
- Technical logs: 12 months unless required for security, legal, or dispute resolution purposes
- Marketing data: until you withdraw consent or after 3 years of inactivity
10. Your Legal Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data in certain circumstances
- Object to or restrict certain types of processing
- Request a copy of your data in a structured, machine-readable format
- Withdraw consent where processing is based on consent
To exercise your rights, contact us at hello@chatagent.so with clear identification and details of your request. We will respond to legitimate requests within 30 days at no charge, unless the request is excessive or repetitive.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, analyze website usage, provide personalized content and advertising, and ensure security. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
12. Children's Privacy
Our services are intended for adults and businesses. We do not knowingly collect personal data from children under 17 years of age. If you believe a child has provided us with personal data, please contact us immediately.
13. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page and become effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your data.
14. Contact Us
For questions about this privacy policy or our data practices:
- Company: SolopreneursAI Inc (trading as ChatAgent)
- Email: hello@chatagent.so
- Address: 1617, 1007 N Orange St. 4th Floor, Wilmington, Delaware, New Castle, US, 19801
© 2026 SolopreneursAI Inc. All rights reserved.
