WhatsApp Business in ChatAgent
Connect your number, share an inbox, and attach an AI agent. Coexistence keeps the WhatsApp app on the same number.
WhatsApp is a first-class channel in ChatAgent — not a storefront plugin. You connect a Business number, share conversations with your team, and optionally let an agent reply from your knowledge base and products.
How WhatsApp connects
Embedded Signup
Start from Channels in ChatAgent and complete Meta Embedded Signup for the Cloud API.
Inbox and routing
Conversations land in the shared inbox. Assign teammates, turn autopilot on or off, and set handoff rules.
Templates and broadcasts
Sync WhatsApp message templates and send broadcasts to contacts you already have in ChatAgent.
What you get from the WhatsApp integration
Shared team inbox
One inbox for the connected number. No forwarding chats through personal phones.
Coexistence
Keep the WhatsApp Business app on the same number while ChatAgent uses the Cloud API.
Chrome extension
Optional WhatsApp Web extension for teams that still work in the browser tab.
Meta catalog
Publish ChatAgent products to a Meta catalog when you want them on WhatsApp.
Frequently Asked Questions
Do I need a new WhatsApp number?
No. Coexistence is supported so you can keep the number you already use.
Does ChatAgent charge for WhatsApp messages?
Platform subscription and AI credits are ChatAgent. Conversation fees are billed by Meta.
Is this a Shopify or Shopee integration?
No. Orders from those platforms are not synced into ChatAgent.
More Channels
See ChatAgent in action
15 minutes with the founder. Real talk about your WhatsApp challenges and honest answers about whether ChatAgent fits your business.
You talk to the founder, not a salesperson.
Remember every customer. Prioritize every relationship. Know what to do next.
Start For FreeConnect WhatsApp
Embedded Signup is in ChatAgent channel settings. No Shopify app, no courier plugin.
No credit card required
