Instagram DMs in the same inbox
Authorize Instagram from ChatAgent. DMs are a channel, not a Shopify or TikTok Shop sync.
Instagram is a messaging channel in ChatAgent. You authorize the account, and DMs appear beside WhatsApp. There is no TikTok Shop or Facebook Messenger channel.
How Instagram connects
Authorize Instagram
From Channels, start Instagram authorization and complete Meta OAuth.
Same inbox
Instagram conversations show in Inbox with the same assignment and agent options as other channels.
Channel limits
Each connected Instagram account counts toward your plan’s channel limit.
What you get from the Instagram integration
One inbox
Sales sees Instagram next to WhatsApp instead of a separate app.
AI agent
Attach an agent with knowledge and products, same as other channels.
Handoff
Route to a human when the conversation needs one.
Not a shop sync
Instagram checkout, ads catalogs, and TikTok are not imported as orders.
Frequently Asked Questions
Does this route Instagram DMs into WhatsApp?
No. Instagram stays Instagram. Both channels share the ChatAgent inbox.
Do you support Facebook Messenger?
Not as a channel. Instagram and WhatsApp are the Meta messaging channels in the product.
Is LINE or Telegram included?
No. Those are listed as coming soon in the app and are not connected.
More Channels
See ChatAgent in action
15 minutes with the founder. Real talk about your WhatsApp challenges and honest answers about whether ChatAgent fits your business.
You talk to the founder, not a salesperson.
Remember every customer. Prioritize every relationship. Know what to do next.
Start For FreeConnect Instagram
Start Instagram authorization from channel settings in the app.
No credit card required
