Turn TikTok Viewers Into WhatsApp Buyers Automatically
When TikTok buyers comment or DM asking about your product, ChatAgent moves them into WhatsApp — where they complete the purchase without you lifting a finger.
What you're doing manually right now
Reply to every comment manually
TikTok comments flood in during a live or after a viral post. Responding to each one, finding the interested buyers, and sharing your contact takes hours — for one post.
Lose buyers in TikTok DMs
TikTok DMs are a sales dead end. Buyers ask questions, you answer, but closing orders in DMs is slow, messy, and impossible to track at scale.
No follow-up system after the post
Once the TikTok moment passes, buyers forget. You have no contact list, no follow-up system, and no way to bring interested viewers back.
The automation workflow, step by step
Every step runs automatically — triggered by real buyer actions, not scheduled blasts.
TikTok buyer signals interest
A buyer comments on your TikTok post or video asking about your product, price, or how to order. ChatAgent detects the comment in real time.
Automatic WhatsApp link reply
ChatAgent replies to the comment instantly with your WhatsApp link and a short product callout — capturing the buyer's interest while it's hot.
Buyer opens WhatsApp conversation
The buyer taps the link and opens a WhatsApp conversation. ChatAgent sends a welcome message with product details, price, and how to order.
Order captured in WhatsApp
ChatAgent handles the full order conversation: product questions, size or variant selection, payment confirmation, and delivery address. No manual handling needed.
Buyer enters repeat order sequence
After the first order ships, ChatAgent starts the retention workflow — delivery confirmation, follow-up, and repeat order prompts timed to the purchase cycle.
What automation delivers
higher order completion
Buyers who move from TikTok to WhatsApp complete their order at 5× the rate of buyers who stay in TikTok DM.
first order within 24h
Buyers moved to WhatsApp within minutes of their TikTok comment complete their first purchase within 24 hours.
comments answered
ChatAgent never misses a buying comment — every interested buyer gets a response, even during a live at peak traffic.
repeat order rate
TikTok buyers captured into WhatsApp reorder at 3× the rate of buyers who only ever bought through TikTok Shop.
Up and running in under 30 minutes
Connect TikTok
Link your TikTok business account to ChatAgent. ChatAgent monitors comments on your posts and TikTok Lives in real time — no delay between a comment and a response.
Set your trigger keywords
Define which comment keywords trigger an automatic WhatsApp link reply: "harga?", "beli", "order", "mau", or any phrase that signals buying intent.
Go live
ChatAgent replies to buyer comments automatically and moves them into WhatsApp, where your automated order conversation starts immediately.
Frequently Asked Questions
Does this work for TikTok Live as well as regular posts?
Yes. ChatAgent monitors both TikTok posts and TikTok Live comments in real time — capturing buyer interest the moment it happens, even during peak live traffic.
What if a buyer does not have WhatsApp?
Most Indonesian buyers use WhatsApp daily. For the rare exception, your TikTok DM remains available as a fallback — ChatAgent handles both channels.
Can I set which keywords trigger the WhatsApp link response?
Yes. You configure exactly which comment keywords trigger ChatAgent's automatic reply — so only genuine buying intent gets a WhatsApp invitation, not every comment.
Do I still need to manually handle orders in WhatsApp?
No. ChatAgent handles the WhatsApp conversation automatically — from product enquiry through order capture to payment confirmation. You only step in for exceptions.
See ChatAgent in Action
Book a demo tailored to your industry and see how WhatsApp can become your team's sales engine.
You'll Get:
Personalized Walkthrough
A session designed around your workflow and use case.
ROI Analysis
Discover potential cost savings and revenue growth instantly.
Implementation Roadmap
A clear, step-by-step plan to get started with ChatAgent.
Live Q&A
Ask our experts about strategy, setup, or integration — live.
Flexible Schedule
Pick a time that works for you. Our team's available across all time zones.
Request Your Demo
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Run this workflow automatically with ChatAgent
Connect your sales channels, configure your triggers, and let ChatAgent run the entire automation — from first contact to repeat order — without any manual work.
No credit card required