WhatsApp Repeat Order Reminder Templates That Bring Buyers Back
Your best customer is one who already bought from you. These templates remind them to reorder at exactly the right time — automatically, with ChatAgent.
Copy, customise, and automate
Each template is written in conversational Bahasa Indonesia. Edit to match your brand, then automate with ChatAgent.
Replenishment Reminder (Consumables)
Template 1Send 25–28 days after purchase of consumable products like skincare, food, or supplements.
Halo {nama}! {produk} yang kamu beli bulan lalu kayaknya udah mau habis nih 😊 Mau saya siapkan yang baru? Kita kirim sebelum kamu kehabisan!
New Collection Alert (Past Buyer)
Template 2Send to buyers of a specific category when a new product in that category launches.
Halo {nama}! Karena kamu pernah suka {produk_lama}, kayaknya kamu bakal suka koleksi baru kami juga 🎉 Mau lihat? Stok terbatas untuk early buyers!
Loyalty Milestone
Template 3Send when a buyer hits their 3rd or 5th purchase to acknowledge loyalty.
Halo {nama}! Ini pesanan ke-{jumlah} kamu 🙏 Makasih banget udah percaya sama kami. Ada hadiah kecil buat kamu — balas pesan ini buat claim ya!
Seasonal Restock Nudge
Template 4Send before seasonal events (Eid, year-end) to past buyers.
Halo {nama}! Menjelang {event}, banyak yang udah restock {produk}. Kamu mau saya reservasiin juga? Pengiriman lebih aman kalau order lebih awal 📦
Bundle Upsell to Repeat Buyer
Template 5Send a bundle offer to buyers who consistently reorder the same single item.
Halo {nama}! Kamu sering order {produk} — gimana kalau kita bundling biar lebih hemat? Ada paket 3 bulan yang bisa hemat sampai 20%. Mau saya kirimkan detailnya?
Inactive Reactivation (90 Days)
Template 6Send to buyers who have not ordered in 90+ days.
Halo {nama}! Udah lama banget ga ketemu 🙈 Kami punya produk baru yang kayaknya cocok buat kamu. Boleh saya share? Ada harga khusus untuk kamu yang balik hari ini!
From template to automatic in minutes
ChatAgent tracks every purchase and buyer
Every order goes into ChatAgent CRM automatically. Purchase date, product, and buyer details are stored and used to trigger the right reminder at the right time.
Reminders trigger on your schedule
Set replenishment windows per product category — 30 days for skincare, 14 days for food, 90 days for fashion. ChatAgent sends the reminder automatically on day.
Buyers reply and reorder in the same thread
When a buyer responds to a reminder, ChatAgent handles the full reorder flow — product confirmation, payment, and shipping — without any manual input.
Frequently Asked Questions
How does ChatAgent know when to send a replenishment reminder?
You set the repurchase window per product category in the ChatAgent dashboard. It calculates the send date from the purchase date automatically for every buyer.
Can I send repeat order reminders to all past buyers at once?
Yes. Use the broadcast feature for one-time campaigns to all past buyers. For ongoing replenishment sequences, use the automated trigger system so each buyer gets their reminder on their own schedule.
What is the best repurchase window for different product types?
Skincare and cosmetics: 28–35 days. Food and beverages: 7–14 days. Fashion and accessories: 60–90 days. Supplements: 25–30 days. ChatAgent lets you set custom windows per category.
How do I avoid annoying buyers with too many reminders?
Use the 3-message maximum rule: one reminder at the repurchase window, one at 7 days after, and one final at 14 days. After that, move them to a lower-frequency broadcast list.
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