DANA WhatsApp Integration — Accept DANA Payments via Chat
Send DANA payment links inside WhatsApp conversations. Customers pay with DANA without leaving the chat, and confirmation is automatic.
DANA is trusted by millions of Indonesian consumers for everyday digital payments. ChatAgent's DANA integration makes DANA available as a seamless payment option inside your WhatsApp order flow — customers pay in seconds, and your team never has to manually verify a DANA transaction again.
Connect DANA to WhatsApp in minutes
Connect DANA Business Account
Link your DANA for Business merchant account to ChatAgent in the payment settings dashboard.
Trigger Payment Links Automatically
When a WhatsApp order is confirmed, ChatAgent automatically generates and sends a DANA payment link to the customer.
Receive Webhook Confirmation
DANA notifies ChatAgent the moment payment is completed. ChatAgent confirms the order and starts the fulfilment workflow without manual input.
What you get from the DANA integration
DANA as a First-Class Payment Option
Customers who prefer DANA see it presented naturally in the WhatsApp checkout flow — alongside other payment options — reducing payment drop-off.
Automated Order Processing
Payment → confirmation → fulfilment happens automatically. Zero manual steps between DANA payment and order dispatch.
WhatsApp Payment Receipts
Every DANA payment triggers an automatic WhatsApp receipt sent to the customer — increasing trust and reducing support inquiries.
Payment Expiry Handling
ChatAgent automatically re-sends payment links if a DANA transaction expires, with a friendly reminder message.
Frequently Asked Questions
Do I need a DANA for Business account to use this integration?
Yes. ChatAgent integrates with DANA's merchant API, which requires a DANA for Business account. Personal DANA accounts cannot be connected.
Can DANA payments trigger automatic stock updates?
Yes. If your inventory is connected (via Shopify, WooCommerce, or manual catalogue), ChatAgent can trigger stock deductions when a DANA payment is confirmed.
Does ChatAgent support DANA transfer (bank-to-DANA) as well as DANA e-wallet?
ChatAgent works with DANA e-wallet payments. For bank transfer to DANA, customers can use the standard bank transfer workflow with manual confirmation or via Xendit/Midtrans VA.
What is the settlement timeline for DANA payments?
Settlement timelines are governed by DANA's merchant agreement. ChatAgent confirms the order immediately upon payment notification, regardless of settlement timing.
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Ready to connect DANA to WhatsApp?
Turn DANA data into WhatsApp conversations that drive repeat orders and customer loyalty.
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